Drove employee engagement through high-impact internal communications programs.
Leveraged impactful tools, platforms and technology to deploy impactful internal employee communications strategies that lifted employee promoter scores (eNPS) in five consecutive years (2020-2024).
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cultivated support for company Strategic Plan
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lifted employee engagement and culture
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guided 1,700+ colleagues through change initiatives, including organizational changes and reductions in force
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prepared colleagues for pandemic and post-pandemic ways of working, including the company’s digital transformation, ensuring employee safety and business continuity.
Internal Intranet: Launched new employee intranet platform with mobile app to showcase company news, policies, resources, employee communities and more.
Town Halls: Live, quarterly. Town Halls kept employees informed of the company's strategic priorities and progress. Prepared presentations and speaking notes for senior leaders and moderated live sessions and employee Q&As. Tracked results and employee feedback.
Executive Communication: Drafted and distributed C-level executive communications for employees on mission-critical priorities, including highly sensitive topics that required distilling complex, often highly-sensitive, subject matter into relevant, understandable content for employees in branded templates based on topic area.
Weekly eNewsletter: Produced weekly "Team Update" email newsletter with highly relevant content that kept employees informed of business progress, reinforced strategic priorities, introduced CX initiatives, and provided updates on HR, benefits, safety priorities and more. The newsletter also captured weekly feedback from employees, drove traffic to internal intranet site. The newsletter enjoyed open rates exceeding 95% and employee feedback scores exceeding a 4/5 rating.
Video Blogs: Scripted and produced monthly videos featuring President, updating employees on strategic priorities and business progress.
Long-form Video: Scripted and produced long-form videos for major company initiatives, including major product launches, introduction of company strategic plan, company rebrand and more.
